Dear Guests,
we thank you for your interest and, in warmly welcoming you, we would like to inform you of the villa’s rules.
We therefore kindly ask you to read the regulations and behavioral rules carefully so as not to cause disturbance or damage to others or to the environment. The villa is, above all, the residence of many guests who have chosen to stay here; we therefore ask you to respect it and treat it as you would your own home. Your cooperation will be essential to ensure a pleasant stay for everyone. For good coexistence, we ask you to follow rules dictated by common sense and mutual respect.
We are fully at your disposal for any need, in order to make your stay as pleasant as possible.
1) Personal Data
- Upon arrival, guests will be required to present an identification document for the purpose of reporting their presence to the competent police authorities.
- Pursuant to Art. 13 of Legislative Decree 30.06.2003 no. 196, all personal data of our guests will be processed both electronically and manually, in order to fulfill fiscal and legal obligations (issue invoices, record data, etc.), provide the requested service, and also keep guests informed about future promotions and offers.
2) Reservations
- For information, you may contact the villa management via email or by sending a WhatsApp message to +39 338 4709506.
- Reservations can be made by sending a written request to the email address info@villamicabalu.com or via the website www.villamicabalu.com.
- The reservation request must include: type of apartment, number of guests, first name, last name, date of arrival, date of departure, telephone number, and email address for communications.
To confirm the reservation and consider the request valid as a guarantee, a deposit of 30% of the total amount is required. This can be paid by bank transfer. The client forfeits the deposit if they do not proceed with the booking and therefore do not show up at the villa to occupy the assigned apartment. In case of late arrival compared to the date indicated in the reservation, the client is required to pay the full amount of the reserved services. - For the balance:
the payment method is agreed between the parties (cash or bank transfer) and must be made during check-in. If you require an invoice, please notify us promptly (at least one day before departure) providing billing details and other necessary information. - The accommodation price includes:
final cleaning, bed and bathroom linen with weekly change, courtesy set, parking (one space per apartment), water, electricity, air conditioning consumption, kitchen utensils, tableware, kitchen linen, and Wi-Fi. - Paid services:
1) Daily change of bed linen (€10 single bed, €20 double bed) in all periods.
2) Daily cleaning €50 (excluding kitchenette); full cleaning including kitchenette €80 per day.
3) Extra bathroom linen (bath towel, hand towel, bidet towel) €10 per person in all periods.
4) Beach club agreements with parking availability.
5) Upon reservation, daytime use of electric car charging station.
6) Daily electric bike service.
3) Tourist Tax
The tourist tax of €1 per day per person is not included in the villa rate and must be paid separately at check-in. The villa collects this amount on behalf of the Municipality of Camerota.
4) Home Automation
The villa is equipped with a home automation system for access management. Three days before arrival, you will be asked to download the relevant app, which is essential for the first entrance to the gate and subsequent access to the apartment.
5) Arrival (check-in)
Apartment handover:
apartments are not available before 5:00 p.m. Each accommodation may be occupied exclusively by the number of people indicated for that specific unit. To protect the environment, a security deposit of €300 will be required. It will be refunded at the end of the stay. The management will verify that no dishes, utensils, or objects have been removed and that no damage has been caused to furniture or equipment.
6) Departure (check-out)
Apartment return:
the apartment must be vacated by 10:00 a.m. Unauthorized late departures will be considered an extension of the stay and charged accordingly. Keys must be returned to the staff; in case of failure to return them, a €30 fee will be charged.
7) Rules of Conduct During the Stay
- Each apartment is entitled to one parking space; parking spaces are not assigned. Entry of unauthorized vehicles into the property is prohibited.
- Keep all areas (bedrooms, bathrooms, kitchen) clean and tidy. The spaces are furnished simply and with quality materials and deserve the utmost respect. Upon arrival, you will find clean and disinfected rooms and linen.
- Please turn off lights, air conditioning, and television when leaving the accommodation.
- At any time, behavior, activities, games, or use of equipment that may disturb other guests are prohibited within the property.
- For public safety reasons, guests are not allowed to bring other persons into the villa or apartments at any time.
- Waste must be placed in the appropriate collection bags located in the apartments and outside areas.
- Smoking is prohibited in all indoor areas of the structure. It is forbidden to light fires, use candles, or open flames in outdoor areas due to serious fire risk.
- It is forbidden to wash cars or other vehicles within the property.
- It is strictly forbidden to take villa linen to the beach; it is exclusively for apartment use. In case of missing or damaged linen, costs will be charged.
- Between 11:30 p.m. and 8:00 a.m., guests are asked to behave appropriately to avoid disturbing the rest of others (including loud voices in bedroom areas, slamming doors, or other noise). Television or radio may be used at a moderate volume.
8) Swimming Pool
- The swimming pool may be used from 9:00 a.m. to 8:00 p.m. Wearing a swim cap is mandatory for hygiene reasons. The management declines all responsibility for any type of accident that may occur within the villa or during swimming pool use. Minors must be accompanied by adults in the relaxation area.
- The villa is equipped with a first-aid kit (plasters, hydrogen peroxide, gauze, etc.) for minor injuries. For more serious issues, guests may request emergency services to be contacted.
9) Animals
The villa does not accept pets, for hygiene reasons and due to possible allergies of other guests.
10) Liability
- We are in no way responsible for personal belongings left unattended in the apartments. Therefore, please do not leave valuables unattended; a safety deposit box is available in the room for small items or money.
- In case of interruption of electricity supply due to the electricity provider or water supply due to the aqueduct, or other force majeure events, the management declines all responsibility and is not obliged to provide any refund.
- The management is not responsible for any damage resulting from natural disasters (weather events, natural disasters, epidemics, illnesses, damage or theft of cars in the parking area). Under no circumstances will discounts or compensation be granted upon departure for any presumed or actual service disruptions resulting from the events described above.